Refund Policy

The window starts when the parcel arrives

You have 30 days from the date your order is received to request a return. The clock runs from the delivery date recorded by the carrier — not from the day you placed the order, and not from the day it shipped. If tracking shows your parcel arrived on the 3rd, you have until the 3rd of the following month to request a return.

How to start a return

1. Email support@marivellelifemeasures.com or call 866-476-4243 with your order reference and which item you want to return.
2. We reply with a return authorization number and the address to send it to, usually the same business day and always within one.
3. Pack the item securely, write the authorization number on the outside of the parcel, and send it back to our returns address.
4. Once we receive and inspect it, we issue the refund to your original payment method within five business days.

Please do not send anything back before you have a return authorization. Unauthorized parcels cannot be matched to an order and may be refused.

Where returns go

Authorized returns are sent to our fulfillment facility at 5071 Ball Rd #4026, Cypress, CA 90630. This is the address on the Fulfillment Address page, and the same facility your order shipped from. Please confirm it with customer service when you request your authorization, in case a parcel needs to be routed differently.

What you get back

We refund the full price of the returned item. Because outbound shipping is complimentary there is no delivery charge to refund.

Return postage is the customer’s responsibility except where we sent the wrong item or the item arrived damaged. In those cases, contact us before sending anything back and we will cover the postage.

Refunds are issued to the card used for the order. Charges will appear on your card statement as MarivelleLifeMeasures.. The matching credit appears under the same descriptor. Depending on your bank, it can take a further three to five business days after we issue the refund for it to show on your statement.

What cannot be refunded

• Opened cartons of hygiene consumables. Because a sachet or a spray touches skin, a carton with a broken seal cannot be resold or refunded for hygiene reasons.
• Used kit components — a silicone tip, cloth, or spray bottle that has been out of its seal and in contact with skin.
• Items received by us more than 30 days after the delivery date.
• Items returned without a return authorization number on the parcel.
• Items showing damage caused after delivery.

Multi-item orders can be returned in part: a sealed spare bottle from a bundle is refundable on its own, and a second kit still in its wrap is refundable even if the first has been opened. Tell us which pieces are coming back when you request the authorization.

Damaged or incorrect orders

If your order arrives damaged, or if you received something you did not order, contact us within seven days of delivery with your order reference and a photograph of what arrived. We will send a replacement or a full refund, including shipping, and cover the cost of sending the item back. A damaged seal always counts as damaged — never use a hygiene product whose seal arrived compromised.

Cancellations

Orders can be cancelled at no cost any time before they are dispatched, which is generally within one business day of ordering. Call 866-476-4243 or email us as soon as possible. Once a parcel has shipped, the standard return process above applies.

Exchanges

We do not process direct exchanges, because holding an item while a return travels back adds more delay than it saves. If you want a different size, return the unopened item for a refund and place a new order. Mention it when you request the authorization and we will flag both so they are handled together.

Contact

Perris Provo LLC
Corporate: 826 Expressway Lane PMB441, Spanish Fork, UT 84660
Returns and fulfillment: 5071 Ball Rd #4026, Cypress, CA 90630
Phone: 866-476-4243
Email: support@marivellelifemeasures.com
Hours: Monday through Friday, 9:00 AM to 6:00 PM Mountain Time

We ship within the United States only. Returns are accepted from United States addresses only. See also our Shipping Policy and Terms & Conditions.